If your Nektar/Geotab telematics device isn't communicating, try these initial troubleshooting steps. If none of these tips solves the problem, contact support using the chat widget.

Power cycle the Geotab device (i.e. unplug and plug back in from the vehicle).

Make sure the device is plugged in properly. Connect the device behind the diagnostic port, if possible.

Secure the device with a zip tie to prevent movement that can cause a connection disruption (see image below). Run the zip tie along the top, around the front, and along the bottom.

Check the three lights on the front of the Geotab device. It may take a few minutes, but all three should be on. Red is for power, yellow is for cellular connection, and blue is for GPS connection.

Try the device in another known working vehicle to rule out a potential issue with the diagnostic port in the vehicle experiencing issues.

Install a working device from a different vehicle to rule out a potential port issue.

Try the device using another harness or no harness. Sometimes, the connection can be disrupted if a harness is used or the device is not placed in a high or steady location. (Disregard this step if devices are plugged in directly).

Inspect the diagnostic port and device pins for damage.

Drive the vehicle for 15-20 minutes so the device can connect with cell towers.

Telematics - Getting Started

Update Asset Elements from Telematics Data